FAQ

Welcome to the Novella Fashion Frequently Asked Questions (FAQ) page.

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

 

How long will it take to receive my order?

Here are our estimated delivery times:
• Handling time: [1-2 business days]
• Transit time: [6-8 business days]
• Estimated delivery time: [7-10 business days]
For more details, please refer to our [Shipping Policy URL].

 

Do you offer free shipping?

Yes, we offer free shipping on all orders within The UK. For more information, please check our [Shipping Policy URL].

 

Where is Novella Fashion located?

Novella Fashion is a UK-based business offering a curated selection of high-quality products with shipping available within the United Kingdom.

 

What if I receive a defective product?

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our [Return Policy URL].

 

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our [Return Policy URL].

 

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our [Refund Policy URL] for details.

 

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our [Return Policy URL].

 

How can I contact customer support?

You can reach our customer support team through the [Contact Us Page URL] or by emailing us at [Support Email].

 

Do you ship internationally?

No, we currently ship exclusively within [Your Shipping Regions].

 

Do you have a physical store location I can visit?

We are an online-only store, allowing us to offer the best prices and widest product selection.

 

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for details.

 

What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our [Return Policy URL].

 

How can I track my order?

You can track your order through the [Track Order Page URL] on our website.

 

Contact Information

Store name: Novella Fashion

Address: Vuurvlinderlaan 98A
Company Registration Number (KVK): 99027054

VAT Number: NL868755758B01

Email: info@novellafashion.com

Phone: +31 6 53738127

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT+0)

Response Time: We aim to reply within 1 business day.